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‘Cloud’ is not the Service – Still Need Service Management!
While IT evolved through cycles of improved capabilities, complexities and business dependency, IT Service providers started realizing and embracing the concept of IT Service Management. The approach...
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An intelligent Phishing email work – Be aware!
A slightly different topic this time… I am writing this post, half in appreciation of a brilliant work of phishing email from some one out there… and other half : to help some one who could fall victim...
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Terminologies in IT(IL) vs in General English
The post I wrote about Events and Incidents is one of the most accessed on my blog these days! It seems to show the kind of interest/confusion/lack of clarity that exists among those terminologies....
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